1 Yr Warranty

1 Year Warranty.

All HUARI products come with a 1 year voluntary manufacturer’s warranty against defects and warranty period applicable under the Australian Consumer Law. 

Subject to the terms of this warranty, HUARI offers a warranty against manufacturing defects for genuine HUARI items purchased from HUARI authorised stockists or online store at www.huariboutique.com.au, for a period of 12 months from the date of purchase (Warranty Period*). HUARI will offer a repair (where possible) or replacement* for such genuine HUARI items exhibiting a manufacturing defect during the warranty period.

Pieces can only be deemed faulty by one of our jewellers upon physical assessment. All faults deemed as the result of wear and tear are not covered by this warranty. Once an item is sold out, we will not have the material or components to repair or recreate it.  If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply.

*Note: You may have other rights and remedies (including the right to receive a refund) under the Australian Consumer Law. Depending on the relevant circumstances, your rights under the Australian Consumer Law may in some circumstances continue to apply after the end of HUARI Warranty Period. 

Exclusions to HUARI warranty against defects:

  • International orders. However, please do not hesitate to contact us to discuss options.
  • HUARI does not offer repairs, refunds or exchanges for defective product purchased from any of our authorised stockists. If the product purchased from an authorised stockist is found to be defective or damaged, it is up to the discretion of the stockist as to how they wish rectify the matter in accordance with Australian Consumer Law. This is due to the transfer of ownership of the goods to the authorised stockists.
  • HUARI warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse. Please kindly follow the instructions on the Jewellery Care Card provided with every purchase.
  • All metals will tarnish over time, but it will happen much faster if they have contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin pH. The amount of tarnishing (oxidation) that occurs depends on your skin and jewellery care habits. Tarnishing due to the above reasons, is not covered under this warranty.
  • Any repairs or modifications made to your HUARI jewellery that are not performed by HUARI will void the voluntary warranty.

    HUARI 1 year voluntary warranty does not override your rights under Australian Consumer Law.  The warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees.

    Depending on the relevant circumstances, your rights under the Australian Consumer Law may continue to apply after the end of HUARI voluntary warranty period. 

    Making a Warranty Claim.

    To make a warranty claim, simply contact us on info@huariboutique.com a period of 12 months from the date of purchase to let us know whether you would like an exchange or replacement. Photos of the defects will assist with us with speeding up the process.

    Postage for the return of item(s) for inspection will be at the buyer's expense. Please affix postage to your package and mail the product in its original condition and original packaging to:

    Returns Department
    HUARI
    Parcel Locker 10014 65070

    509 St Kilda Road
    Melbourne VIC 3004
    Australia

    We are confident in our products and want you to be happy. However, HUARI reserves the right to approve the relevant warranty.

    If you are unsure of any of the above, please email us at  info@huariboutique.com to discuss your options.

    Your Rights Under The Australian Consumer Law

    You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) 

    Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase HUARI jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

    If your HUARI jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

    Full details of your consumer rights may be found at www.consumerlaw.gov.au

    Note that by purchasing you have entered into an agreement and are bound by the HUARI websites’ and HUARI’s terms and conditions.