Refund policy

FREE Refund and Exchange.

At HUARI, we want you to love your jewellery. We offer a 30-day FREE return policy for you to return or exchange the goods (for equal value) if you are not fully satisfied with your purchase. This excludes the following stated conditions contained herein:

  • Sale and customised items are not eligible for return or refund.

  • Earrings cannot be returned or exchanged for hygiene reasons.

  • Afterpay purchases.

To refund or exchange a product simply:

1. Contact us on info@huariboutique.com within 30 days of order receipt to let us know whether you would like an exchange or refund so that we can anticipate the product's return.

2. All returns must be:

  • Unworn

  • Unaltered

  • Have no signs of wear

  • In its original condition with HUARI tags still attached

  • In all original packaging (box and pouch included) with the packing list.

3. We will then send you a returns label to affix on your package via email with instructions.

4. Please mail the product in its original condition and original packaging.

5. Select the most convenient 24/7 Sendle drop off location for you. And your work is done. Simple.

6. Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties incurred.

Please note, customs duties are non-refundable through HUARI. You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you speak with your local custom authority to determine whether you can apply for a refund for customs fees related to your return.

For more information on returns, please visit returns.sendle.com

We are confident in our products and want you to be happy. However, HUARI reserves the right to approve the relevant refund or exchange.

If you are unsure of any of the above, please email us at info@huariboutique.com to discuss refund and exchange options.

Prevent Returns Abuse.

If you abuse HUARI’s return policy, you will be banned from future use of our shopping platform. HUARI takes returns very seriously and it carefully manages its returns. Our solutions can detect fraudulent returns and ban shoppers from future online purchases on huariboutique.com.au.

Note that by purchasing you have entered into an agreement and are bound by the HUARI websites’ and HUARI’s terms and conditions.