Shipping policy

Estimated Delivery Timeframe.

We usually organising shipping within 1 working days of your order. We ship with our 100% carbon neutral shipping partner, Sendle. They have provided us with the following delivery estimates:
  • Australia - 2 to 10 days
  • New Zealand 10 to 16 working days
  • Asia and the Pacific, North America and Western Europe - 10 to 28 working days
  • Rest of the world - 14 to 30 working days.

Workshop Pickup.

As we currently do not offer Express Post because of current international and domestic logistic challenges, we will allow Melbournians to come and pick up your orders from our workshop in Melbourne CBD. Please bring your ID and Order information for the pickup. The address will be provided upon checkout.

Please note:

  • Afterpay are available for local pickup orders.

  • To ship some items and pick up others, customers must place multiple orders.

  • Gift cards cannot be picked up as they are electronic and sent to your selected email address.

We aim to provide Workshop Pickup the next business day within business hours (i.e. 9am -5pm Monday to Friday). You will be notified via email when your order is ready to be picked up.

FREE Carbon-Neutral Domestic Shipping and Delivery.

To safeguard your HUARI products, we send all products to you via tracked parcel options for FREE.

Sendle is our preferred Carbon Neutral shipping partner. However, HUARI reserves the right to select the best shipping option for our customers.

We aim to dispatch goods within 1 - 2 working days of payment. If for whatever reason, the items requested cannot be supplied, we will notify you within two days of the product order being received. Please allow at least 10 working days for delivery of most orders.

If you feel that your order has not arrived in the time frame you deem appropriate please contact us via email with your order number and we will track and follow this up for you.

We accept no responsibility for parcels lost or damaged within the postal/courier system and any problems must be taken up with the shipping company. However, we will do our best to follow up on parcels on your behalf as requested.

FREE Carbon-Neutral International Shipping and Delivery.

To safeguard your HUARI products, we send all products to you via tracked international courier options for FREE.

However, International customers (outside of Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website.

It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

Sendle is our preferred Carbon Neutral shipping partner. However, HUARI reserves the right to select the best shipping option for our customers.

We aim to dispatch goods within 1 - 2 working days of payment. If for whatever reason, the items requested cannot be supplied, we will notify you within two days of the product order being received. Please allow at least 15 working days for delivery of most orders.

It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

Carbon Neutral Shipping.

We are proud to ship with Sendle where ever possible. Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service partnering with South Pole.